Consumer Protection Rules (e-commerce), 2020 which is notified based on the Consumer Protection Act, 2019 requires all e-commerce entities to form a mechanism for recovery of consumer complaints, appointing complaints officers for recovery of consumer complaints and displaying names, contact details and determination of the officer on the platform.
Complaints officers are required to recognize consumer complaints receipt within 48 hours and to improve complaints within one month from the date of receipt of complaint.8,740 Registered complaints of taxi aggregators about service shortages
The center on Wednesday gave Lok Sabha that they had received 8,740 reported complaints of taxi aggregators for service shortages, inadequate recovery mechanisms of consumer complaints and
Consumer Protection Rules (e-commerce), 2020 which is notified based on the Consumer Protection Act, 2019 requires all e-commerce entities to form a mechanism for recovery of consumer complaints, appointing complaints officers for recovery of consumer complaints and displaying names, contact details and determination of the officer on the platform.
Complaints officers are required to recognize consumer complaints receipt within 48 hours and to improve complaints within one month from the date of receipt of complaint.
Based on various complaints registered by consumers in NCH, notifications have been issued for two main top online platforms. The notification increases various problems of violations of consumer rights and unfair trade practices by the platform.
The question was asked by Sangeeta Kumari Singh Deo that whether the government knows the increase in complaints of online taxi aggregators such as Ola, Uber, regarding unfair trade practices, including forced cancellation by the driver, accusations of unreasonable cancellation and answered by Mos Ashwini Kumar Chaubey .
